No Such Thing as a "Small" Client

Why I Started ITandME

I started ITandME because I saw a real need among small businesses. For years I sat on the other side of the table and watched IT vendors take advantage of them. To those vendors, a ten-person office or an independent clinic was the "small" client: the last call returned, the first quote padded, the ticket that could wait until Monday.

ITandME is here to eliminate that feeling.

I've seen what that neglect costs. Owners get locked into contracts they don't understand and billed for hardware they didn't need. Their passwords and documentation stay with the vendor, so leaving feels impossible. And when something breaks, they're stuck waiting in a queue behind the bigger accounts.

Small businesses aren't small to the people who run them. They're payroll for their employees, care for their patients, and years of someone's life. They deserve an IT partner who treats their network like it matters, because it does.

So I built ITandME around one idea: every client gets the same responsiveness, honesty, and technical depth a large enterprise would demand. I bring my background in network engineering and healthcare IT, including HL7 interfaces and lab systems, to every client, whether that's a two-person office in the Highlands or a multi-site practice.

— Nathan Case